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Location: Sunnyvale, California, United States
Date Posted: November 08
Description
- Position Type:
- Full-time
- Desired Experience:
- 4 - 0
IYANA L. COLEMAN
785 Reseda Dr #9 Sunnyvale, CA 94087 (650)740-1529tcmaxima05@yahoo.com
Professional Profile |
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| Diligent, detail-oriented, independent and self-motivated professional, with a solid background in the behavioral health and rehabilitation field. Able to grow positive relationships with clients and colleagues at all organizational levels. Service-focused social worker coordinator with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and adults, and special needs populations. | |||
| v Knowledgeable user of technology - Skilled at using Microsoft Office applications and office equipment v Resourceful- Proven track record of accurately completing research, reporting, & information management v Effective communicator - Ability to work with people from diverse economic, social, and ethnic backgrounds. | v Leadership capabilities - Ability to identify goals and priorities and resolve issues in initial stages. v Detailed multi-tasker - Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. | ||
Professional Experience |
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| Allen Temple Training Academy 2006 – Present Case Managerv Provide direct administrative support to Asst. Associate Director v Answer multi-line phonev Arrange client meetings, coordination of inner-office meetings v Provide interviewing, liaison, and placement services; Program coordination and group orientationv Manage a case load of 180 – 230 parolees from culturally diverse, socioeconomic levels, many of which are at high risk for substance abuse usage/recidivism back into prison v Draft Reports and assists with developing manuals and proceduresv Maintain case files of required client information and case notes
v Collect data on services provided and produce reports as required v Assist in management of current business affairs, including preparation for meetings with external clientsv Interact with clients to assist with needs and follow-up Walden House 2002 – 2006 Social Services Coordinatorv Manage a case load of 80 – 130 clients from culturally diverse, socioeconomic levels, many of which are at high risk for substance abuse usagev Serve on an interdisciplinary team providing services to program participants, taking a facilitating and coordinating role in the processv Supervise and analyze check distributionv Develop spreadsheets and tracking systems for monthly financial reports v Draft weekly and monthly reports to Manager v Provide interviewing, liaison, and placement services; Program coordination and group orientationv Book keeping, light accounting, accounts payablev Maintains and develops manuals and procedures |
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| San Quentin Department of Corrections 2004 - PresentGroup Facilitatorv Co-facilitate the No More Tears Group in recreational activitiesv Perform client needs assessment, family systems counseling, case documentation and reporting, client education and high risk prevention counseling v Provide probationers with information regarding the completion of their cases and refer them to service providersv Delegate tasks and responsibilities for the clients in group activitiesv Conduct group sessions pertaining to drug issues and self-boundariesv Administer assessments and intakes for new clients; chart client progress; meet weekly with on-site supervisor to discuss client issues | |||
| San Francisco Elevator Company 2001-2002Dispatcher/Receptionistv Responsible for ensuring that standards of performance, contractual requirements and client needs are met in the daily operations of the Communications Center. v Identify, investigate, and resolve service related issues; assist in the development of the communications center to ensure that the contractual obligations are metv Maintain departmental records and reports; monitor call accounting software to ensure proper use of staff and equipment; prepare written reports and summaries as requestedv Develop telephone rapport with clients, often using empathy and friendly humor to smooth feathers during technical downtimev Produce spreadsheets and weekly reports such as graphs, charts and time sheetsv Conduct quality control surveys and inquiries on long distance pin codes | |||
| Japanese Community Center 2000 - 2001Office Manager/Receptionistv Create highly effective organizational filing system, including quick and thorough indexing, filing and off site storage, resulting in easy access to critical information and streamline office functioningv Answer a high volume of incoming calls and in-person inquiries from clients and colleagues treating each person with respect; Provide information and referralsv Manage accounts payable, receivable, and payroll; Oversee administrative budgetv Prepare expense reports and reconciliation reportsv Purchase all hardware and software, perform application upgrades, and train staff in use of office computer resources | |||
Education |
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| Associate of Science, Administration of Justice | City College of San Francisco, San Francisco, CA | June 2007 | |
November 29, 07:16 PM Elizabeth says:
December 28, 11:14 AM www.cpnshop.com says: